Testimonials

"The training Susan delivered was an outstanding success."

Peter G. Stammers
Vice President Business Development Asia Pacific Region
Meggitt Training Systems Australia, Pty Ltd
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Business Offerings & Descriptions

Business Offerings include:

  • Accountability - "Why don't 'they'...?"
  • Success though Teamwork - Make it a reality
  • DiSC Behavior Styles - "Why is it so hard to work with you!?" (see note below on use of lowercase i)
  • Myers-Briggs Type Indicator - I don't process that way
  • Training Skills - Make them want to come back for more
  • Speaking Skills - "On the edge of their seats"
  • Conflict Resolution - We can work this out
  • Meetings that Work - An investment worth making
  • Meeting Facilitation Skills - Ensuring meetings produce value
  • Coaching Skills - Helping others succeed
  • Leading through Change - Getting past resistance
  • Customer Service - A collection of interactions
  • Taking the Stress Out of Work Relationships

Business Offerings - Brief Descriptions

Title: Accountability - "Why don't 'they'...?"

  • The six keys to accountability
  • Reasons for lack of accountability in your environment
  • Tools and principles that will make the keys work for you
  • Post-training application

Title: Success through Teamwork - Make it a reality

  • Engaging team activities
  • Post-activity discussion of team strengths and development needs
  • Stages of team development
  • Moving your team to the next level
  • Team leadership
  • Building trust

Title: DiSC Behavior Styles - "Why is it so hard to work with you!?" (Yes, the "i" is intended to be lowercase. Come to the workshop and find out why!)

  • Identifying your style (profile instrument)
  • The four behavior patterns
  • Strengths and development needs associated with each pattern
  • Recognizing someone's pattern
  • Interacting effectively with each behavior pattern
  • Dealing with stress-induced back-up behavior

Title: Myers-Briggs Type Indicator - I don't process that way

  • The MBTI instrument - There is no "better" or "best" type
  • Description of type preferences (E-I, S-N, T-F, J-P)
  • Exercises to see type in action and consider applications of concepts in one's own world
  • Resources and follow-up

Title: Training Skills - Make them want to come back for more

  • Creating a "safe" environment
  • Connecting with your trainees
  • Energizing your training
  • Increasing participant involvement
  • Managing difficult participants
  • Core skills
  • Training "skill practice" and feedback

Title: Speaking Skills - "On the edge of their seats"

  • Designing a speech - premise and structure
  • Connecting with your audience
  • Making it memorable
  • Speaking "skill practice" and feedback

Title: Conflict Resolution - We can work this out

  • Causes of conflict
  • Approaches to conflict
  • Principles for effectively resolving conflicts
  • Approaching the offender (the person who has offended you) or the "offendee" (the person you have offended)
  • Conflict resolution "skill practice"

Title: Meetings that Work - An investment worth making

  • Why meetings fail to produce value
  • The "Full Value Contract"
  • Tools and principles for managing the task elements of the meeting
  • Tools and principles for managing the people/interaction elements of the meeting
  • Techniques for balancing participation
  • Handling difficult participants

Title: Meeting Facilitation Skills - Ensuring meetings produce value

  • The role of the facilitator
  • Core skills
  • Value-added meeting structure
  • Managing participant behavior
  • Meeting facilitation "skill practices" and feedback

Title: Coaching Skills - Helping others succeed

  • Coaching defined
  • Feedback - a core skill
  • Coaching models and tools
  • Optional: Coaching practices and feedback

Title: Leading through Change - Getting past resistance

  • Responses to change
  • Change management tools and principles
  • Sound planning
  • Sustaining the change

Title: Customer Service - A collection of interactions

  • Barriers to excellent service
  • Creating service standards
  • Handling angry customers
  • Customer complaints
  • Customer and employee surveys

Title: Taking the Stress Out of Work Relationships

  • Causes of relationship stress
  • Dealing with different styles
  • Repairing the relationship
  • Relationship maintenance

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To find out more contact Susan by clicking here or call 352-318-4962.